Last updated September 14, 2026.
Where your order ships from
Orders are picked, packed, and dispatched from our manufacturing partner's warehouse in China and delivered to your address in the United States. We do not ship from a US warehouse, and we do not offer overnight or two-day delivery.
Processing and delivery times
- Processing: 3–5 business days
- Transit: 8–12 business days
- Estimated total: 11–17 business days
All timeframes are business days (Monday through Friday, excluding public holidays) and are estimates, not guarantees. Customs processing, weather, and carrier backlogs during the holiday season can add time.
Order cut-off
Our cut-off is 6:00 PM MT, Monday through Friday. Orders placed after the cut-off, or on a weekend or public holiday, start their processing window on the next business day.
Shipping cost
- Flat rate: $7.95 per order
- Free shipping on orders of $60 or more. The $60 threshold is calculated on your order total after any discount codes are applied.
Where we deliver
We ship to the 48 contiguous United States only.
We do not currently deliver to Alaska, Hawaii, Puerto Rico, other US territories, or military APO, FPO, and DPO addresses. If you place an order to one of these destinations we will contact you and refund it in full.
Carriers and P.O. Boxes
We ship with USPS and FedEx. Orders addressed to a P.O. Box are shipped via USPS, because FedEx does not deliver to P.O. Boxes.
Duties, taxes, and the total you pay
Import duties are included in the price shown on the product page. You will not be asked to pay a customs or duty charge when your parcel is delivered.
Sales tax is not included in the product price. Where sales tax applies to your delivery address, it is calculated and displayed at checkout before you pay, alongside the shipping charge, so you always see the full total before confirming the order.
Tracking
You will receive a tracking number by email once your parcel leaves the warehouse. Tracking can take 2–5 business days to begin updating after it is issued, which is normal for international shipments.
Split shipments
Orders containing more than one pair may arrive in separate parcels on different days. You are only charged shipping once.
Wrong or undeliverable addresses
Please check your address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item price but not the original $7.95 shipping charge.
Delayed or missing parcels
If your order has not arrived within 25 business days of the order date, email support@xmastraditions.com with your order number and we will open a trace with the carrier and make it right.
xmastraditions is operated by ZONIDY LIMITED, registered office Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong. This is a registered office address only — we do not operate a retail store, showroom, or warehouse at this address. Email support@xmastraditions.com or call +1 323-283-4525.