xmastraditions sells dog and cat supplies into the United States — beds and furniture, cat trees, crates and pet houses, gates and ramps, carriers, collars and harnesses, toys, bowls and fountains, litter boxes, grooming tools, food, treats and everyday care supplies.
About the name
The store name came before the product line. We started under this name in 2026 and kept it when we moved to pet supplies. We sell all year round, not only in December.
How we operate
xmastraditions is an online-only store operated by ZONIDY LIMITED. We do not have a retail shop, a showroom, or a warehouse that customers can visit. Our registered office is Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong, and that address is a company registration address only.
We do not manufacture the products ourselves. We buy them from a supplier in China, and orders ship directly from the supplier's warehouse in China to your address in the United States. That is why our delivery window is 11–17 business days in total rather than the two-day delivery you would get from a US warehouse. We would rather tell you that up front than surprise you after you have paid.
Sales tax, where it applies, is calculated at checkout and shown before you pay.
Where returns go
Returns go to a third-party returns center at 14200 Central Ave, Chino, CA 91710. It is not a store and not our warehouse. Please do not send anything to that address without emailing us first — we issue a prepaid return label so you are not out of pocket for the shipping.
What we will not do
- We do not claim certifications, awards, or press coverage that we do not have.
- We do not publish customer reviews until we have real ones from real orders.
- We do not sell prescription medications or prescription diets, and nothing on this site replaces advice from your veterinarian.
Talk to a person
Email support@xmastraditions.com and we answer within 24 hours. You can also call +1 323-283-4525. Our order cut-off is 2:00 PM Pacific Time, Monday through Friday.
xmastraditions is operated by ZONIDY LIMITED, registered office Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong. This is a registered office address only — we do not operate a retail store, showroom, or warehouse at this address. Email support@xmastraditions.com or call +1 323-283-4525.