Contact
We answer every email within 24 hours. If you are writing about an existing order, include your order number and we can usually resolve it in one reply.
support@xmastraditions.com — order status, sizing, returns, exchanges, cancellations, anything else.
Phone
Support hours
Monday through Friday. Our order cut-off is 2:00 PM Pacific Time — orders placed after the cut-off begin processing on the next business day.
Company
ZONIDY LIMITED
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong
This is our registered office address. We are an online-only store: there is no retail location, showroom, or walk-in counter at this address, and we cannot accept returns there.
Returns address
14200 Central Ave, Chino, CA 91710 (third-party returns center)
Email us before sending anything back — we will send you a prepaid return label and confirm the address for your specific return.
Common questions
Shipping times, return conditions, and refund timing are answered in full on our Shipping Policy, Returns & Refunds, and FAQ pages.