Last updated September 14, 2026.
The short version
- 30 days to return, counted from the date you receive the order
- We pay for return shipping — we email you a prepaid label
- No restocking fee
- The original $7.95 shipping charge is not refunded on change-of-mind returns
How to start a return
- Email support@xmastraditions.com with your order number and which pair you are returning. We reply within 24 hours.
- We email you a prepaid return label.
- Pack the boots in their original shoe box, attach the label, and drop the parcel off.
Please do not ship anything back before you have emailed us. Returns sent without a label from us cannot be tracked to your order and may be refused.
Condition we can accept
For a change-of-mind return, the boots must be:
- unworn, and never worn outdoors — try them on indoors, on carpet
- in the original shoe box, with the box undamaged and not used as the shipping carton
- complete with any accessories that came with them (dust bags, spare laces, inserts, tags)
Boots that have been worn outside, show sole wear, or arrive without the original box may be returned to you or refunded in part. We will always contact you first rather than simply refusing the return.
Damaged, faulty, or wrong item
If your order arrives damaged, faulty, or is not what you ordered, email support@xmastraditions.com within 30 days with your order number and photos of the problem and of the shipping label. We will send a replacement or a full refund, including the original shipping charge, and you will not need to pay anything. The 30-day window and the return label are free in these cases too.
Exchanges
We exchange for a different size or color subject to availability. Email us and we will confirm what is in stock before you send the original pair back.
Cancellations
You can cancel an order within 24 hours of placing it, for a full refund with no charge. After 24 hours the order has usually entered processing at the warehouse and can no longer be stopped, but you can still return it once it arrives.
Refund timing
- We issue your refund within 5–7 business days of the boots arriving at our returns facility and passing inspection.
- Your bank or card issuer then takes a further 3–10 business days to post the credit to your account. That part is outside our control.
Refunds go back to the original payment method. We cannot refund to a different card or account.
Returns address
14200 Central Ave, Chino, CA 91710
Use this address only with a prepaid label we have issued to you.
Items we cannot take back
Gift cards, and any item returned after the 30-day window has closed.
xmastraditions is operated by ZONIDY LIMITED, registered office Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong. This is a registered office address only — we do not operate a retail store, showroom, or warehouse at this address. Email support@xmastraditions.com or call +1 323-283-4525.