Last updated November 2, 2026.
General information
The content on xmastraditions.com is provided for general information about the products we sell. We keep product descriptions, prices, and availability as accurate as we can, but we do not warrant that every detail is complete or error-free at every moment. If we find an error in a price or a description that affects your order, we will contact you before processing it.
Product images and color
Product photographs are intended to show the item you will receive. Screen calibration varies, so colors may appear slightly different on your device than in person. Where an item is sold in several colors or sizes, the photograph shown may not be the option you select — check the option name on the product page.
Sizing and fit
Dimensions and size ranges on the site are a general guide. Every dog and cat is built differently, so measure your pet before choosing. If the size is wrong, our Returns & Refunds policy covers you for 30 days.
No veterinary advice
Nothing on this site is veterinary or medical advice. Supplements, care products and food are not intended to diagnose, treat, cure or prevent any disease. Talk to your veterinarian before changing your pet's diet, starting a supplement, or using a care product on a pet that is pregnant, nursing, very young, elderly or on medication.
Safe use
Supervise your pet with new toys, chews, beds and gear, and replace items that become damaged. Chews and small parts can be a choking hazard. Follow the assembly and weight-limit instructions supplied with crates, cat trees, ramps, gates and furniture.
Product performance claims
Descriptions such as “waterproof”, “escape-proof”, “chew-resistant” or “calming” describe the design intent of the product. They are not certifications, they are not tested by us to any published standard, and no product is indestructible.
Third-party names
Any third-party name that appears on this site is used only to describe compatibility or a product type in general terms. We are not affiliated with, endorsed by, or an authorized dealer for any third-party brand.
External links
Where we link to another website, we do not control its content and are not responsible for it.
Limitation
To the fullest extent permitted by law, ZONIDY LIMITED is not liable for any loss arising from reliance on the information on this site. This does not affect your statutory consumer rights or the commitments in our published policies.
xmastraditions is operated by ZONIDY LIMITED, registered office Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Rd, Central, Hong Kong. This is a registered office address only — we do not operate a retail store, showroom, or warehouse at this address. Email support@xmastraditions.com or call +1 323-283-4525.