Shipping
How long will my order take?
3–5 business days to process, then 8–12 business days in transit — about 11–17 business days in total. These are business days, not calendar days.
Where do you ship from?
From our manufacturing partner's warehouse in China, direct to your address in the United States. We do not ship from a US warehouse.
What does shipping cost?
A flat $7.95 per order, and free on orders of $60 or more after any discount is applied.
Do you ship to Alaska, Hawaii, or APO addresses?
Not at the moment. We deliver to the 48 contiguous states only. Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO/DPO addresses are excluded.
Can you deliver to a P.O. Box?
Yes. Orders going to a P.O. Box are shipped by USPS, since FedEx does not deliver to P.O. Boxes.
Will I be charged customs or duties on delivery?
No. Import duties are already included in the price you see on the product page.
Is sales tax included in the price?
No. Where sales tax applies to your address it is calculated at checkout and shown before you pay.
What is your cut-off time?
6:00 PM MT, Monday through Friday.
Sizing and fit
How do your sizes run?
Sizes are US women's sizes. Every product page lists the sizes and colors actually available for that style. If a style is offered in a wide calf or wide width, it is listed as a separate size option.
What if the size is wrong?
Email us within 30 days of delivery and we will send a prepaid label and exchange for another size, subject to availability.
Returns and refunds
How long do I have to return?
30 days from the date you receive the order.
Do I pay for return shipping?
No. We email you a prepaid return label and there is no restocking fee. The original $7.95 outbound shipping charge is not refunded on change-of-mind returns.
What condition do the boots need to be in?
Unworn, never worn outdoors, in the original shoe box with any accessories that came with them.
When will I get my money back?
Within 5–7 business days of the return reaching our facility, plus 3–10 business days for your bank to post the credit.
Can I cancel an order?
Yes, within 24 hours of placing it.
Orders and payment
What payment methods do you take?
Card payments are processed through Stripe. See our Payment Policy.
Is my card safe?
We never see or store your full card number. Payment details go directly to our payment processor.
Why don't you show any reviews?
Because we do not have real ones yet. We would rather show nothing than publish reviews we did not earn.
Contact
How do I reach a person?
Email support@xmastraditions.com — we reply within 24 hours — or call +1 323-283-4525.